Agile Fleet is proud to be a rapidly growing technology company with an outstanding track record of employee longevity and dedication. Our corporate philosophy is designed to nurture high-performing talent by combining flexibility along with technical and organizational challenges on a daily basis. The Agile Fleet Team comprises a diverse group of individuals with differing backgrounds, talents, and perspectives. Our success over the years is a direct reflection of having a cohesive team that works together with laser focus on the success of our clients. Agile Fleet leadership strives to always keep lines of communication open to ensure opinions are heard and empower our workforce in a way that enables every employee to succeed. Employee engagement is a key focus of the Agile Fleet management team. We also believe that giving back to the communities around us makes us a stronger team. We do so in our annual “Agile Fleet Gives Back” campaign in which we contribute to worthy organizations. Past efforts include activities such as volunteering at a Habitat for Humanity build projects, donating funds to support the Wounded Warrior Project, providing needed supplies to The Fisher House Veteran’s Affairs Hospital Home-Away-From-Home facilities, and through frequent donations to local blood banks.
Agile Fleet offers workplace flexibility that includes a business casual dress code as well as 401K with generous employer match. In addition, employees are offered health, dental, vision insurance with a significant portion covered by the company along with a 100% covered life insurance benefit. We offer paid vacation and observe all major holidays, and host frequent "logo lunch" celebrations as we welcome new clients into the Agile Fleet family. We are conveniently located near Dulles Airport in Chantilly, Virginia.
If you don't see a job opening that applies to you but still feel you have the skills and personality to be a successful member of our team, we want to hear from you. Please feel free to forward your resume with a cover letter, sharing a little bit about your personality and explaining how you think you could contribute to the Agile Fleet team, and email it to us at firstname.lastname@example.org.
We’re growing and we need an experienced customer/client success pro to join our team. Could it be you?
Application Instructions: To apply, please read entire job description and provide a cover letter and resume with the subject line "Customer Success Manager" to email@example.com. Your cover letter should tell us why you are great at what you do, why you'd be the perfect match for this position, and affirm that you are able to work on site at our Chantilly location. If you think you are a great fit, we want to hear from you immediately! Thanks for your interest.
About the position: Our Customer Success Manager will work with the VP of Customer Success to conceptualize, plan, and deploy initiatives that will:
The Customer Success Manager’s core job is to help our customers adopt our FleetCommander fleet management system, improve their fleet management processes and ultimately save time, money, and improve service. The CSM will also be responsible for growing a team of customer success representatives as Agile Fleet continues to expand.
Our product background: Our software and hardware solution helps government (federal, state, city, county & local), commercial (e.g. automobile OEMs, oil companies), educational (e.g. large universities to community colleges), and other organizations optimize the use of their vehicles and their fleet staff. Our software is simple to use yet very powerful with respect to the benefits that our customers receive from it. The software provides on-line vehicle reservations, notifications of overdue preventive maintenance, and more. Our hardware includes cool technologies such as touch-screen kiosks, automated key systems to hand-out and collect vehicle keys, GPS systems, and more.
Have a strong understanding of FleetCommander software, hardware and services to be able to assist customers with adoption of products and recommend new products that will help them achieve their business objectives (intensive product training will be provided.)
Have a strong understanding of Customer Success based on experience in that role in past (or current) positions in order to assist us in the department’s growth and development
Assist in the creation of the customer baseline documentation in our Salesforce CRM and keep it updated (need to ensure we have all POs, quotes, invoices, and purchase tracking documents)
Assist in the implementation and adoption of the FleetCommander and partner solutions
Ensure the customer is employing best practices with respect to FleetCommander and fleet operations
Work to increase customer satisfaction and health scores by:
Execute and analyze utilization reports
Engage customers in periodic business reviews
Ensure the customer continues our partnership
Establish customer health scores and keep them updated
Develop and execute a success plan for the customer, including both strategic and tactical approaches to ensuring their satisfaction and loyalty to the FleetCommander solution
Be a point of escalation for any customer issues and work with internal Agile groups to resolve the issues in a timely fashion
Keep the customer informed of new product features
Gather customer feedback about new features and functions they would like to see in the solution and disseminate this information to the necessary internal Agile groups by entering comprehensive details into Agile’s feature tracking system
Gather information on how Agile can make improvements to the customer’s overall experience and disseminate this information to the necessary internal Agile groups
Assist in the planning and implementation of the annual FleetCommander user conference
Establish and maintain a training regimen to keep abreast of new product features and benefits
Present, via online demo, other modules, products, reports, professional services, etc. that would be beneficial to the customer
Long-term: build a team of customer success representatives to achieve the goals above
5+ years relevant work experience in a customer-facing customer success representative and management position
An attitude of viewing every interaction with customers as an opportunities for education and consultation
Excellent relationship-building, discovery, and communication skills with customers and with Agile Fleet sales, marketing, technical support, and executive teams
Self-motivated, proactive team player with innovative ideas that inspire customer loyalty and adoption
Ability to be effective and congenial under pressure when working through customer issues
Ability to multi-task
Ability to work independently
Excellent problem-solving skills
A strong, reliable work-ethic and an innate drive for personal success
Clear, concise, and professional presentation, training, and writing skills
Creative thinking and the desire to improve processes and resolve inefficiencies
Affinity for learning about FleetCommander and partner solutions
Knowledge and experience using customer success management applications
Strong proficiency in Microsoft Office applications, especially PowerPoint, Word, Outlook, and Excel, Salesforce or other CRM, and project management tools (e.g. Asana)
Experience with Customer Success software or tools a major plus
Knowledge of fleet management best practices is a plus
What’s In It For You?
Competitive salary and bonus plan (commensurate with experience)
Benefits including health, dental and vision insurance; paid vacation and sick days, paid holidays, and matching 401K plan
Flexible work environment with casual dress code
You will become an integral part of a dynamic and dedicated team of approachable innovators
This position will be working from the headquarters office in Chantilly, VA
Application Instructions: To apply, please read entire job description and provide a cover letter and resume with the subject line "Technical Support Specialist" to firstname.lastname@example.org. Your cover letter should tell us why you are great at what you do, why you'd be the perfect match for this position, and affirm that you are able to work on site at our Chantilly location. We value the capability to follow directions, so candidates who follow these simple application instructions carefully and completely are most likely to be invited to move forward in the interview process.
Responsibilities: We invite you to join a high-performance, customer-focused team of Technical Support representatives with Agile Fleet. Some background about our company: Agile Fleet has grown to prominence in the fleet market space by focusing on optimizing the use of fleet vehicles and fleet staff. Our clients share and manage more than 25,000 vehicles using our FleetCommander software and hardware solution every day. Despite our successes over the years, our staff continuously works to enhance our product offering to further increase its value to our clients. The needs of our fleet manager clients are always paramount in everything we do, especially on our Technical Support team.
In this role, our Technical Support Specialist will:
Participate in regular meetings with other support team members to ensure overall client success
Effectively track, prioritize, and ensure that support tickets are resolved in a timely and satisfactory manner
Efficiently escalate incidents and issues that affect client production software and hardware to the development team and upper management
Document processes and steps necessary to resolve application issues and/or best practices
Maintain and keep information current on our client knowledge base
Develop content for client knowledge base
Track and communicate client feature requests to product development
Provide feedback on new features during the development cycle
Participate in on-call rotation for incoming support calls
Assist with product testing cycles, including system and regression testing
Assist with building and shipping of client hardware
Assist with testing of new hardware firmware from outside partner
Track and maintain list of items delivered to clients (e.g. software modules, versions and hardware)
Other duties as assigned
Experience and Skills Preferred:
Minimum of 3+ years in technical support or related client-facing role
High level of technical aptitude and ability to quickly learn new technologies
Experience working in a SaaS environment
Experience with Salesforce or other technical support ticketing system
Strong verbal and written communication skills
Ability to quickly assess situations and pinpoint source of technical issues
Ability to thrive in fast-paced, growing environment with rapidly shifting priorities and evolving responsibilities
Ability to work and thrive as part of a growing team
Strong sense of ownership of client relationship
Strong interpersonal skills and ability to contribute as a team player
Self-starter with the ability to power through daily tasks
Strong organizational and interpersonal skills
Strong sense of personal and workplace integrity
Ability to pass a background check and drug screening (as required by numerous client contracts)
Bachelor's degree (or higher) or directly related experience applicable to this role
Application Instructions: To apply, please read entire job description and provide a cover letter and resume to email@example.com with the subject line "Software Solutions Consultative Sales Team." Your cover letter should tell us why you are great at what you do, your philosophy about sales, and a bit about your personality. We value the capability to follow directions, so candidates who follow these simple application instructions carefully and completely are most likely to be invited to move forward in the interview process.
Responsibilities: We invite you to join a high-performance, client-focused team of Consultative Sales representatives with Agile Fleet. Whether you are a veteran to fleet and motor pool management or new to the fleet industry, we are interested in you. Our sales team takes the time to learn the right questions to ask potential clients to steer them on the right path. And even if our solution isn’t right for them, our sales team will be honest about that -- and make recommendations. Our goal is to continue to build a sales team that is made up of subject matter experts that offer help and advice--tailored to meet the challenges our clients are facing. Sales team salaries are commensurate with experience, including revenue-based commissions.
Our Sales Consultant will:
Gain an understanding of the fleet market space. That is, we need you to understand the challenges faced in the different fleet environments so that you can communicate how our product will benefit our customers.
Respond to sales inquiries, assess pain points and identify customer needs and challenges
Educate the prospect by presenting the benefits of our solutions in a consultative manner
Keep meticulous notes in a timely fashion in Salesforce.com, our internal CRM software
Deliver engaging demos of our product online while using web conferencing tools (GoToMeeting, WebEx)
Deliver engaging demos of the product on-site with clients and answer on-the-spot and sometimes in-depth questions from prospective client
Maintain proficiency with the following software products: Outlook, Word, Excel, PowerPoint, Salesforce.com, GoToMeeting, WebEx, and other internal applications
Provide accurate sales forecasts and communicate sales status to management teams
Identify opportunities to upsell products and services to existing customers
Experience and Skills Preferred:
Outstanding consultative sales skills, especially follow-up and closing skills
Proven track record of meeting and exceeding sales goals
Experience with high-dollar software and hardware sales
Ability to identify key pain points and challenges of prospective clients, and communicate ways our solution can help address those challenges
Self-motivated, executive level presence
Excellent spoken, written, and presentation skills
Positive can-do attitude with demonstrated emphasis on building long-lasting customer relationships
Experience with CRM systems (preferably Salesforce.com), CPQ or other quoting software, PowerPoint, GoToMeeting, Webex, etc.
Experience with government sales and proposals a plus