City Government/Transit Fleet Success Story

Federal, state, and local governments across the U.S. trust Agile Fleet's FleetCommander to help automate fleet operations and create or expand motor pools. 

Managing more than 10,000 vehicles statewide is no small task. In this NAFA FLEETSolutions case study, the State of Michigan’s Department of Technology, Management and Budget Vehicle & Travel Services team shares how its motor pool program reached 1 million completed reservations — and what it took to build a culture of vehicle sharing across a large, complex government fleet.

Here’s a sneak peek of what you’ll discover:

• From manual to paperless: See how Michigan moved beyond paper-intensive reservations and manual odometer tracking to a paperless motor pool system.
• Vehicle sharing at statewide scale: Learn how the team supports seven motor pools, unmanned locations, and departments across the state with automated kiosks, key boxes, and online reservation tools.
• The right utilization target: Discover why Michigan focuses on balancing efficiency and availability — and why 100% utilization is not always the goal.
• Driver adoption strategies: Explore how surveys, newsletters, QR codes, scan cards, and responsive communication helped turn hesitant users into satisfied drivers.
• Practical advice for fleet leaders: Get real-world guidance on using data, policies, staffing, and structure to launch or expand a successful motor pool program.

Whether you’re looking to reduce underutilized vehicles, improve driver access, or build support for a shared fleet model, this case study offers practical insights from a statewide program built to scale.

Learn more about how fleet technology can evolve your city fleet practices.